Customer Contact Center

At Franklin Synergy Bank we truly care about our customers; we wouldn’t be where we are without you. Please feel free to call our Customer Contact Center with any internet banking questions or if you just need information. We can be reached Monday-Friday during normal business hours (8:00AM-5:00PM CT) at (615) 236-2963 or toll-free at (866) 834-4837. You may also fill out the form below to e-mail us. We welcome your comments as we’re always looking for ways to improve our customer care as well as our products and services. We will be happy to help any way we can to make sure your visit to our website is to your satisfaction.

If you need to report a lost or stolen Debit Card after our normal business hours, you may do so by calling 1-800-500-1044.

Due to the unsecure nature of e-mail, please do not include any confidential information in this message such as Social Security Number, Account Number, etc.


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