Franklin Synergy Bank Security Tips

At Franklin Synergy Bank, we take your account security very seriously. We take numerous steps to protect our servers containing your account information. It is equally as critical to take some simple steps to protect against fraud and identity theft on any computer used to access Internet Banking. Below, we outline some suggestions you can use to help us protect your bank information.
Internet Banking Tips
  1. Web Site - When accessing our Internet Banking, please make sure you access it through and not through a link from a search engine or an e-mail. Please verify that you have the https:// at the beginning of the web address to be assured that any text or data transmitted is encrypted on our web site.
  2. Environment - Avoid logging into Internet Banking from public places such as Internet cafes or libraries. Also, try to avoid accessing Internet Banking when using a public Wi-Fi connection as there is an increased risk of data interception.
  3. Passwords - Use strong passwords for all your accounts. A strong password should have 8 or more characters, including letters (upper and lowercase suggested), numbers and special characters (ex: !@#$%). Do not use Social Security numbers or birthdates for any portion of your password. Do your best to remember your password rather than write it down anywhere.
  4. Mobile - Your mobile device(s) are becoming as important as your wallet! Please make sure to turn on the Auto-Lock feature and have it passcode or fingerprint-protected.
  5. Account Alerts - We automatically alert you by email when your password has been changed, so you are aware if someone has attempted to change your password without your knowledge. We have other Alert options that may help alert you to possible fraudulent access.
Internet Shopping Tips
  1. Purchase your items only at well-known Internet vendors (, Wal-Mart, BestBuy, Target, etc.).
  2. Using a Credit Card rather than a Debit card for online transactions minimizes risk and increases fraud protection.
  3. Make sure to verify that the web site address contains https:// in the address bar to verify encrypted data transmission of your personal information including credit card number and address information.
E-mail Tips
  1. Do not open any e-mail attachments or click on any links unless you know that it is an item you have requested. Sometimes, even an e-mail from a friend that looks legitimate can be a hacked e-mail with a virus or spyware attached
  2. Disregard any e-mails coming from Franklin Synergy Bank or any bank requesting that you update your online profile or to provide personal information. Never provide information when prompted by e-mail without verifying with that financial institution.
  3. Never send any personal information including Social Security Numbers, Birthdates, Account Numbers, etc. over e-mail. E-mail is unsecured and can be intercepted by someone trying to steal your identity or gain access to your accounts.
Personal Computer Protection
  1. Make sure you have virus and spyware-protection installed on your personal computer that you use to access Internet Banking or Online Shopping. There are several brands out there, but make sure to go with a well-known provider (McAfee, Symantec, Microsoft Security Essentials, etc.). Once you have this software installed, make sure to set it to perform automatic updates to ensure you have the latest definitions.
  2. Install the latest updates to your Operating System, browsers and other software. As security holes are found within software, the software companies release "patches" to fix the risk. If you do not stay up-to-date, your computer can be vulnerable to an outside intruder.
  3. Be sure that your computer is protected by a Firewall. There are software firewalls (such as Microsoft's built-in firewall) and hardware firewalls (most wireless routers have firewalls built in). Please make sure it is configured to block unauthorized access.
  4. Do not download any free software from unknown companies, even if it looks like a harmless or fun application or game. Many of these contain viruses or spyware that can have a malicious effect on your computer.
  5. Be careful about which web sites you visit to make sure your browser security settings protect you from pop-ups and known phishing web sites.
Always monitor your account statements or online banking transaction history for unauthorized transactions. Read and familiarize yourself with our Privacy Policy and Security Statement. We will continue to take as many precautions as we can to ensure the safety of your information and accounts. Please let us know if you have any questions on how to protect yourself or if you think you may be the victim of unauthorized account access. You can contact our Customer Contact Center at (615) 236-2963 or send him an e-mail.