Apple Pay Questions
Apple Pay is a contactless payment feature accessed through your iPhone® and iPhone 6 Plus that allows merchants to receive payments. You can also use your iPad Air™ and iPad Mini™ 3 to pay within certain applications.
Apply Pay creates an electronic version of your debit card, assigning device account numbers, for added security. You are able to use Apple Pay at participating merchants who accept Apple Pay.
Yes. When you use Apple Pay, your Franklin Synergy Bank card number isn’t stored on your phone or given to the merchant. A unique digital code is created specifically for your device. You still enjoy all the benefits of your Franklin Synergy Bank debit card, which includes our Zero Liability policy that protects you from unauthorized purchases.
There is no cost to use Apple Pay; however, wireless carrier fees may apply. Franklin Synergy Bank Debit Card Deposit Account Agreement will apply for all purchases.
- iPhone 6 or iPhone 6 Plus to pay in stores and within Apps
- iPad Air 2 or iPad Mini 3 to pay within Apps
- iOS 8.1 or later
- Touch ID or passcode on your device
- iCloud account
Before you can start using Apple Pay you will need to add your existing Franklin Synergy Bank card to your device. If your Franklin Synergy Bank debit card is already attached to your Apple iTunes account and eligible for Apple Pay, you will be prompted to use it as your default account. To add additional cards to your device, please follow these steps:
- Open the Passbook option on your device
- Select the Credit and Debit card link
- Either tap the camera icon to take a picture of your Franklin Synergy Bank card to automatically enter your information or manually enter your card information.
The debit card associated with your iTunes® account or the first card you add to Passbook® is your default card. To change your default card:
- Go to Settings > Passbook & Apply Pay.e
- Tap Default Card.
- Choose a new card.
To use for payment for in-store purchases, simply hold your device near the contactless reader with your finger on Touch IDTM. A soft vibration and beep indicate your payment was accepted. Using Apple Pay for In-App purchases is just as easy, simply by selecting “Apple Pay” and placing your finger on the Touch ID.
You can use Apple Pay at more than 220,000 locations, including Bloomingdale’s®, McDonald’s®, Macy’s®, Nike®, and Staples®. You can view the complete list of merchants here.
For any cards replaced due to loss, theft or fraud you will need to remove the old card and add your new card to Apple Pay either using the device camera or enter the card information manually. As a reminder the card that is stored in iTunes becomes your default payment card, you are able to switch your default card by accessing your device Settings.
If your device is lost or stolen, access Apple’s Find My iPhone to put your device in Lost Mode to suspend Apple Pay and/or wipe your device clean. Also, contact Franklin Synergy Bank at 615.236.BANK (2265) if your card has been lost or stolen, or fraudulent transactions have posted to your account.